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If you’re unable to log in, it’s usually caused by one of the following:
  • You’re on the wrong login page (EU, US, APAC, or AU), or your organization has moved to a dedicated login URL
  • Your password reset email isn’t arriving, or the reset session expired
  • You’re using SSO with the wrong email or an expired token
  • You’re having issues logging in through the Microsoft Word Add-in
  • Your browser cache is causing a blank screen after login
This guide explains how to identify and resolve each issue.

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Are you using the correct login page (EU, US, APAC, or AU)?

Legora has separate login pages for each region. If you’re on the wrong one, your login will fail. Login URLs: Double-check saved bookmarks or auto-redirects. Your login only works on the regional instance your firm is registered with. If your organization has migrated to Legora’s new authentication protocol, use the dedicated login URL your organization shared. It looks like https://{subdomain}.app.legora.com (for example, https://acme.app.legora.com). After cutover, the older regional URLs stop working for that organization. URLs like https://{subdomain}.legora.com (without .app) are not supported. If you are not sure which URL to use, ask your IT team for the login URL they shared.

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What should I do if I can’t remember my password or didn’t receive the reset email?

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Using SSO? Read this first:

If your firm uses Single Sign-On (SSO), you do not need to reset your password through Legora. Instead:
  • Enter your work email on the login screen.
  • You’ll be redirected to sign in using your SSO credentials.
If this redirection fails or keeps looping, scroll down to “2. Are you being redirected back to the email page with no error?”

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Reset a Legora password

Use this path if your organization signs in with email and password (including after migration, when you must set a new password).
  1. Open the login page your organization uses today: the dedicated login URL if you have migrated, or the correct regional page if you have not.
  2. Enter your work email, continue to the password step, and select Forgot password?
  3. Legora emails a one-time reset code. The subject is along the lines of Reset your Legora password. Check spam or junk, and ask IT if mail is filtered.
  4. Enter the code, then set a new password on Set a new password. New passwords must be at least 15 characters.
  5. If you see Invalid recovery link, the reset session has expired or the link is incomplete. Select Forgot password? again and finish the code and new password promptly.
  6. If you reach Set a new password and see Could not reset password., request Forgot password? again and complete the code and new password promptly. If it keeps failing, contact support with the time it happened and which login URL you used.
If you’ve requested a password reset and still aren’t receiving the email:
  • Confirm you started Forgot password? on the login page your organization uses today.
  • Check your spam or junk folder, and ask your IT admin whether the message was filtered.
  • If you still have nothing, contact support@legora.com and request a manual reset. Include your email and the login URL you used (regional or dedicated).

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Are you using Single Sign-On (SSO)?

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1. Did you enter the correct email format?

SSO only works if the email you enter matches exactly what your firm registered with Legora. Example: You previously logged in using email/password with jane.doe@firm.com, but your SSO is registered as jdoe@firm.com. Login will fail if they don’t match. Action: Try again using your official email format or contact IT to confirm the correct one.

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2. Are you being redirected back to the email page with no error?

If everyone at your organization is being looped back to the email input screen, your firm’s SSO token may have expired. This happens when the client secret (a secure credential) needs to be refreshed.

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What to do:

  1. Send this to your IT team: “We’re unable to log into Legora using SSO. Can you check if our SSO client secret has expired? If so, please generate a new one and send it securely to our Legora contact.”
  2. Once updated by Legora, the SSO login should start working again.

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Can’t log in through the Word Add-in, but web login works?

If you can log in on the Legora website but not through the Microsoft Word Add-in:

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Common causes:

  • Your desktop version of Word may block login due to IT security policies.
  • Try Word Online: The same login usually works there.
  • Clear your web cache and try again.

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Logged in but seeing a blank screen?

This is typically caused by cached data.

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Try the following:

  1. Open Legora in a private/incognito browser tab
  2. Clear your browser cache and cookies
  3. Return to the normal login and try again

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Frequently asked questions

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What if none of these steps solves my problem?

Contact support@legora.com with the following:
  • Your email address
  • The login page you tried (EU, US, APAC, AU, or your dedicated *.app.legora.com URL)
  • A screenshot of what you see (if possible)

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Can I use both the EU and US/APAC Legora sites?

No. Your account only works in the region your firm is registered with. Logging in on the wrong region will fail since the user will not exist. If your organization has migrated, use only the dedicated login URL your organization shared.