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Prerequisites

This section covers when two-factor authentication applies to you. Two-factor authentication asks for a second proof of identity after your password. It applies when you sign in with an email address and password. If you sign in with single sign-on (SSO), your identity provider handles this step. Before you begin:
  • Your organization decides whether two-factor authentication is required and which methods you can use.
  • To use an authenticator app, install one on your phone or computer.
  • To use a passkey or security key, use a device or browser that supports them.

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Steps

How you set up two-factor authentication depends on your organization’s sign-in system. If you sign in at a regional URL, such as app.eu.legora.com, use Regional authentication. If you sign in at app.legora.com or a dedicated *.app.legora.com URL, use New authentication.
Legora asks you to set up a method during sign-in when your organization requires two-factor authentication.
  1. Sign in to Legora with your email address and password.
  2. When Legora asks you to set up two-factor authentication, choose one of the methods shown.
  3. Follow the prompts on screen to finish the setup.

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Expected result

This section explains how to confirm the setup worked. You’ll know this worked when Legora confirms the method is set up. On new authentication, you see Authenticator app is set up or Security key registered. The next time you sign in, Legora asks for your second factor after your password.

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Troubleshooting

These are the most common problems with a second factor.

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What if I get a new phone or computer?

A passkey saved on one device may not be available on another. On Verify it’s you, use another method you have set up, such as an authenticator app or Email me a code. Then add the new device from login.legora.com/settings/mfa.

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What if I cannot use any of my methods?

Contact your organization’s Admin or support@legora.com with your email address and the login URL you use.