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Prerequisites

This section covers what to check before you reset your password. Before you begin:
  • Your organization must let you sign in with an email address and password. If you sign in with single sign-on (SSO), your identity provider manages your password. Ask your IT team to reset it.
  • You need access to your work email.
Which sign-in system does your organization use? Check the address you sign in at.
  • Regional authentication: You sign in at a regional URL: app.eu.legora.com, app.us.legora.com, app.ap.legora.com, or app.au.legora.com.
  • New authentication: You sign in at app.legora.com or a dedicated URL, such as acme.app.legora.com.
Where the steps differ, they are shown in separate tabs.

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Steps

The steps depend on your organization’s sign-in system.
Use these steps when you sign in at a regional URL, such as EU (app.eu.legora.com).
  1. Open the login page for your region: EU (app.eu.legora.com), US (app.us.legora.com), APAC (app.ap.legora.com), or Australia (app.au.legora.com).
  2. Enter your work email, continue to the password step, and select Forgot password?
  3. On Reset Your Password, check your work email is filled in, then select Reset Password.
  4. You will receive an email from Legora.
  5. Open the email. The subject is Reset your password.
  6. Select the link in the email. The link works once.
  7. Enter a new password of at least 12 characters, then save it.
  8. Go back to the login page for your region and sign in with your new password.
If the link has expired or was already used, start again from step 1.

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Expected result

This section explains how to confirm the reset worked. You’ll know this worked when you can sign in with your new password. Resetting your password signs you out on every device, so sign in again on the web, in the add-ins, and in the mobile app. If your browser fills in your old password, clear the field and type the new password yourself.

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Troubleshooting

These are the most common reset problems.

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Why did the reset email not arrive?

Check your spam or junk folder, and ask your IT team whether the message was filtered. Make sure you selected Forgot password? on the login page your organization uses today. If the email still does not arrive, contact support@legora.com with your email address and the login URL you used.

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Why does my new password not work?

See Why can I not log in to Legora? for fixes when sign-in fails after a reset.