> ## Documentation Index
> Fetch the complete documentation index at: https://support.legora.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset your password

> Reset your Legora password from the login page when you have forgotten it or need a new one.

## Prerequisites

This section covers what to check before you reset your password.

Before you begin:

* Your organisation must let you sign in with an email address and password. If you sign in with single sign-on (SSO), your identity provider manages your password. Ask your IT team to reset it.
* You need access to your work email.

> [!NOTE]
>
> **Which sign-in system does your organisation use?** Check the address you sign in at.
>
> * **Regional authentication**: You sign in at a regional URL: `app.eu.legora.com`, `app.us.legora.com`, `app.ap.legora.com`, or `app.au.legora.com`.
> * **Global authentication**: You sign in at [app.legora.com](https://app.legora.com) or a dedicated URL, such as `acme.app.legora.com`.
>
> If you’re still signed in on another device, you can also check in Legora. From your name on the menu, select **Settings** > **Personal** > **Profile**. Under **Workspace access**, **Sign-in** shows **Global** or **Regional**.
>
> Where the steps differ, they are shown in separate tabs.

## Steps

The steps depend on your organisation’s sign-in system.

> [tab] Regional authentication
>
> Use these steps when you sign in at a regional URL, such as EU ([app.eu.legora.com](https://app.eu.legora.com)).
>
> 1. Open the login page for your region: EU ([app.eu.legora.com](https://app.eu.legora.com)), US ([app.us.legora.com](https://app.us.legora.com)), APAC ([app.ap.legora.com](https://app.ap.legora.com)), or Australia ([app.au.legora.com](https://app.au.legora.com)).
> 2. Enter your work email, continue to the password step, and select **Forgot password?**
> 3. On **Reset Your Password**, check your work email is filled in, then select **Reset Password**.
> 4. You will receive an email from Legora.
> 5. Open the email. The subject is **Reset your password**.
> 6. Select the link in the email. The link works once.
> 7. Enter a new password of at least 12 characters, then save it.
> 8. Go back to the login page for your region and sign in with your new password.
>
> If the link has expired or was already used, start again from step 1.

> [tab] Global authentication
>
> Use these steps when you sign in at [app.legora.com](https://app.legora.com) or your organisation’s dedicated login URL.
>
> 1. Go to [app.legora.com](https://app.legora.com) or your organisation’s dedicated login URL.
> 2. Enter your work email, continue to the password step, and select **Forgot password?**
> 3. Open the email from Legora. The subject is along the lines of **Reset your Legora password**, and it contains a one-time code. The code expires in 15 minutes.
> 4. Enter the code.
> 5. On **Set a new password**, enter a new password of at least 15 characters.
>
> If you see **Invalid recovery link**, the reset session has expired or the link is incomplete. Select **Forgot password?** again and finish promptly.
>
> If you see **Could not reset password** on **Set a new password**, select **Forgot password?** again and finish promptly. If it keeps failing, contact [support@legora.com](mailto:support@legora.com) with the time it happened and the login URL you used.
>
> The first time you sign in after your organisation moves to global authentication, Legora shows **Set up your password**. Select **Email me a code**, then enter the code and set a new password of at least 15 characters.

## Expected result

This section explains how to confirm the reset worked.

You’ll know this worked when you can sign in with your new password. Resetting your password signs you out on every device, so sign in again on the web, in the add-ins, and in the mobile app.

If your browser fills in your old password, clear the field and type the new password yourself.

## Troubleshooting

These are the most common reset problems.

### Why did the reset email not arrive?

Check your spam or junk folder, and ask your IT team whether the message was filtered. Make sure you selected **Forgot password?** on the login page your organisation uses today. If the email still does not arrive, contact [support@legora.com](mailto:support@legora.com) with your email address and the login URL you used.

### Why does my new password not work?

See [Why can I not log in to Legora?](https://support.legora.com/en-AU/why-can-i-not-log-in-to-legora.md#do-you-see-wrong-email-credentials-or-wrong-email-or-password) for fixes when sign-in fails after a reset.